Best Western Plus Atrium Hotel

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史上最差酒店！！！ 房間濃郁煙味！！！ 床底別人遺留臟襪子！！！ 更可怕的是半夜被人狂敲門！！！！！！！！！！！ The worst hotel ever!!! Our door was knocked with "OPEN THE DOOR" shouting around 02:00 AM. How horrible! We booked two rooms （204, 205）. The two rooms are interconnected. I heard a knock on the door of 205 and was awakened from sleep. I woke up my husband immediately. When we were very panicked and hadn't reacted in the very first minute, the person outside was already trying to open the door with the key card. Since I put a china cup over the handle on the inside of the door and the person outside had turned the handle, the china cup fell to the ground. But since we locked the lock inside the door, he couldn't push the door open to get in. Then he started knocking on 204's door again. At this time, my husband asked what was the matter, but the people outside only shouted "OPEN THE DOOR!" We tried to contact the reception several times, but nobody answered the phone. We contacted our booking agency. They helped to contact the reception, but there was still no answer. Our agency also told us not to open the door. In the meantime, my husband asked who was outside, and the guy told us he is the security. There is no peephole on the door, so we couldn't see what was going on outside. He kept shouting "OPEN THE DOOR!" outside. Then we told him to call the police. Good things was that police arrived in time. Then we knew the security got the complain from the guest in room 203, saying there was "bibi" sound in the neighbor room. But there was no such sound in our room. Then the security heard the sleeping music in 205 and said it should be the relaxing music. I really doubted this saying because the only neighbor of 205 was 204, which was also our room. My husband tried to communicate with the security person and asked why he didn't call us via the room phone. But the person said he did not speak English well. They could not communicated at all. However, his version "OPEN THE DOOR" really scared us. Later, we even called the ambulance to come because I felt too sacred and difficult to breath and could not stop trembling. The second day, I was still trembling. We let the booking agency to contact the hotel about what happened last night. The hotel only said it was not dealt appropriately, but even not apologized to us formally.

I stoped here during my come back travel to Italy. Good position and very calm and clean room. A little too much expensive the breakfast.

Great hotel if you are travelling for business. The staff was really nice and helpful. My room was tidy and quiet. There is a coffee machine in the rooms and a kettle for tea. I just wish they would not have forgotten to exchange a used coffee capsule for a new one. Otherwise no complaints about the room though. The sauna is great, yet the spa area is not very big, so anything above 2 people feels crowded. The breakfast buffet was really good, with plenty of choice and freshly made eggs and omeletts could be ordered. If you don't fancy eating in the restaurant of the hotel there is an italian place not far, 5-10min walk.

I know a lot of reviews stated that the rooms where hot. Since the outdoor temperature during our stay was around 25 Celsius we figured - how bad can it be. Well - bad. In addition smoking is encouraged on the balcony - ash trays on every table. Window open and melt in an uncomfortably hot room or be woken up by smoke and conversations all through the night ????? People actually insisted that they weren’t loud. HAHAHA we and the other guests would not have woken up and we would not have asked you to be more considerate at 4 in the morning. Long story short - we will not be staying there again. If you need a room when it is 20 degrees Celsius outside and you smoke - go for it. The staff was very friendly and the rooms were small, but clean.

The adjacent bar and restaurant is not connected to the hotel. The frontdesk has no clue what is going on there. I was rejected to eat/drink due a to private party which the front desk was not aware about. There is a vending machine next to the reception, but it is ruining you. 2,5euro for a 0,25dl sparkling water! Nor was it refilled during my stay and it was almost empty. My room was not well prepared upon my 3 days stay. There was missing cups, glasses and Nespresso capsels. Nor soap in the shower. The beds are okay, but window fronting to the hotel entrance is too noisy. No Aircondition. Rooms are very warm. The room need maintenace, it does not look up to date. My room was not cleaned on the second day. I left the room quite early and put out the note telling the cleaners it was ready for them. Facing the reception to confront this issue, it occured that the reception was not manned and was only available by phone! The breakfast... Is a very simple hotel breakfast. Not worth the money, not even close. Free parking though.